Retail Customer Service Training
Join our customer service training class, where participants will acquire essential skills to thrive in both online and in-person retail settings. Through hands-on practice they will learn to engage confidently with diverse customers while enhancing their adaptability problem-solving abilities. Plus, upon successfully completing the training program, will earn a certificate to showcase their newfound expertise.
Program Goals
Participants will:
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Demonstrate professional customer service behaviors
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Navigate real retail environments (online & in‑person)
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Communicate confidently with diverse customers
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Practice adaptability, self‑advocacy, and problem‑solving
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Build documentation and transferable job skills
Training Structure Overview
MODULE BREAKDOWN (Hands‑On)
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Module 1: Retail Foundations & Workplace Readiness (3 hours)
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Module 2: Customer Service Basics (5 hours)
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Module 3: Communication & Accessibility (5 hours)
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Module 4: Product Knowledge & Sales Support (5 hours)
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Module 5: Problem Resolution, Documentation & Job Readiness (5 hours)
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Module 6: Capstone Retail Simulation (2 hours)
Total Hours: 25
Training by: Impact Career Pathways
Outcome: Certificate as Retail Customer Service Associate (entry‑level to competitive)
Cost: $1,500 per student